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TRAINING & SUPPORT / 16 YEARS' EXPERIENCE IT SOLUTIONS PROVIDER

16 years of experience providing customer support in busy call center environments for public, private and state industry employers.

Committed to customer service, with the ability to build productive relationships and win customer loyalty. Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Trouble shooting for Linux and Microsoft operating systems. Support for Microsoft Office applications. Support for internet Applications and Web page development.

Experience handling user inquiries, processing access requests, performing remote as well as onsite trouble shooting for both hardware and software.

Experience training personnel on Microsoft Office suite applications in addition to various other in house and established software products. Assess situations for problem resolution and help user/users design best-option solutions. Interface daily with internal partners in software programming, systems support, administration and staff.

Associates Degree - Computer Networking Systems,
ITT Technical Institute, Albany, NY - 4/2003-6/2006

Core understanding of Microsoft Windows and Linux Operating Systems

Installing, upgrading and maintaining computer network systems in typical LAN/WAN environments

Network design and implementation and network systems management

Other skills:

Computer programming

C++

Web development

Wordpress Customization
Cold Fusion
HTML5
CSS3
PHP

Cyberben.net
ben@cyberben.net